At Paradox House we have a responsibility to our clients to create a safe space where they feel collaborative and comfortable. We want you to ask us questions so we can ‘wow’ you with our answers. This is the type of customer service we strive for. Intuitive communication where we identify your needs and anticipate your wants. How do we do this? By being transparent with our quotations, asking the right questions and by managing your expectations within that.
I recently had an experience that really emphasized the importance of this mantra. I was lying in bed puttering around when my £50 hard drive slipped from my lap and landed a half meter to the ground. To my absolute horror this tiny drop was enough to render it useless as I couldn’t access the contents anymore. After crying in frustration I took a breath and decided to start reaching out to data retrieval companies, explaining my situation and requesting quotations. When these 10+ companies began replying to me I was incredibly frustrated by their solutions. The quotes I was receiving were very vague. I was told by multiple companies that the cost could be anywhere between £400 -£1800. Okay great…so you’re telling me at best I will have to pay 8 times the amount of my hard drive and at worst I’ll be forking out the same cost as it would be to get a new laptop?! Ridiculous.